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Diamond Multimedia (Supra) has also been in the modem business for a very long time. Supra is a respected brand name based on quality and superior customer service. From the experiences I've had and others I know, when dealing with Diamond Multimedia support, they have done a great job and were very knowledgeable. Supra modems are based on the Rockwell (now Conexant Systems) chipset and support both 56kFlex and V.90 standards. Their support site is an extention of their excellent support and is easy to navigate and find the desired drivers, software, etc.

Company Info:

USA Product Support
E-mail
 Technical Support (All Products):  techsupt@diamondmm.com
 Customer Service:  customerservice@diamondmm.com
Phone
 Customer Service: 800-468-5846  MON - FRI, 6am until 5pm Pacific Time
 Technical Support (All Products): 541-967-2450
1-800-727-8772
 MON - FRI, 5am until 7pm, SAT 8am until 4pm; Pacific Time
 TTY/TDD: 541-967-2451
 MON - FRI, 5am until 7pm, SAT 8am until 4pm; Pacific Time
Fax
 General Support: 541-967-2401
 Customer Service and Pre-Sales: 408-325-7408
 FAX-On-Demand: 800-380-0030 or
541-967-2424
Online Services
 World Wide Web: www.diamondmm.com
 FTP: ftp.diamondmm.com
 Bulletin Board (BBS): 541-967-2444
 CompuServe: GO DIAMOND or GO SUPRA
Mail/Letter Support
 Technical Support
 Diamond Multimedia Systems
 Technical Support Department
 7101 Supra Drive SW
 Albany, OR 97321 USA
 Customer Service
 Diamond Multimedia Systems
 Customer Service Department
 2880 Junction Ave
 San Jose, CA 95134 USA

International Product Support
European Email and Online Services
 Technical Support (All Products):
 techsupt.euro@diamondmm.com
 FTP: ftp.diamondmm.de
German Language Support
 Fax Support: +49-8151-266-331
 Fax-On-Demand: +49-8151-266-332
 Bulletin Board (BBS) V.90/K56Flex/V.34: +49-8151-266-356
 Bulletin Board (BBS) ISDN: +49-8151-266-334
 World Wide Web: www.diamondmm.de
 Telephone (All Products): +49-8151-266-330
 MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
 Telephone (FireGL Only): +49-8151-266-336  MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
French Language Support
 Fax Support: +49-8151-266-331
 Bulletin Board (BBS) up to 33.6: +49-8151-266-356
 Bulletin Board (BBS) V.90/K56Flex/V.34: +49-8151-266-356
 World Wide Web: www.diamondmm.fr
 Telephone (All Products):
+33-(0)1 55 38 16 16 or +49-8151-266-328
 MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
English Language Support
 Fax Support: +44-1189-4444-45
 Fax-On-Demand: +44-1189-4444-60
 Bulletin Board (BBS): +44-1189-4444-15
 World Wide Web: www.diamondmm.co.uk
 Telephone (All Products):
 +44-1189-4444-44 or +49-8151-266-329
 MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT
 Telephone (FireGL only): +44-1189-4444-66
 MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT
Japanese Language Support
 World Wide Web: www.diamondmm.co.jp
 Telephone (All Products):
+81-(0)3-5695-8405
 MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT

Diamond Multimedia (Supra) Comany Site

Diamond Multimedia Modem Drivers Support Site

Supra Firmware Site

Diamond Multimedia (Supra) Official Support Site (Awesome Site!)

Diamond Multimedia (Supra) Manuals Page


ACC Logo and Link Last Updated March 15, 1999. by Craig Stumpf